Shipping policy

Average Delivery Times

We strive to offer the best value for money by shipping our products directly from the supplier. This helps us significantly save on transport, storage, packaging, and shipping costs, allowing us to offer products at a fair price. The total delivery time, including processing, is usually between 6 and 14 days.

Processing Time

Orders are processed within 2-5 days and then shipped from our distribution center. We do our best to process your order as quickly as possible.

Delays 

Although 97% of orders are delivered within the stated delivery time, delays can sometimes occur due to unforeseen circumstances. If you have any questions or need updates on your order, feel free to contact us via email.

Free Shipping 

We offer FREE shipping on all orders, with no minimum order value required.

Order Cancellation

You can cancel your order within 6 hour of placing it. After this period, cancellation is unfortunately no longer possible as the order is immediately sent to our warehouse for processing. A 14-day withdrawal period applies from the day of receipt, during which you can return your order.

Check Your Shipping Information Carefully!

To ensure your order is processed correctly, it's important that your shipping information is complete and accurate. Missing or incorrect information may cause delays. It is the buyer's responsibility to provide accurate details. Please note that in cases where a package is lost or undeliverable due to incorrect information, the costs will be borne by the buyer, and we cannot offer a refund.

Lost Shipment

We're sorry for any issues with your order. Please contact the local delivery service responsible for your shipment to get more information about the status of your package.

Track Your Order

You will receive an email with tracking information once your items have been shipped. You can also track your order through our Track-and-Trace page on the website. Please note that tracking information may take up to 6 days after the order is placed to become available.

Where Can I Find My Tracking Number? 

Don’t worry! Once your items have been shipped, you will automatically receive an email with your tracking number AND you can also find it on the ‘’track my order’’ page on our website. If, for any reason, you did not receive an email or the tracking number doesn’t work, please contact us. We're happy to assist you!

Do you have any questions or need more detailed information?

Don't hesitate to contact us via email  on support@velvet-melbourne.com or click on "Contact" on our site. Our dedicated team is ready to answer all your questions and assist you.