RETURNS POLICY
Return Policy
We want to ensure that you are completely satisfied with your purchase. Therefore, we offer a return policy that allows you to return your order within 14 days of receiving the package.
Return Conditions
- Return Period: You have 14 days to return your product, starting from the day you receive your package. After this period, returns will no longer be accepted.
- Product Condition: Returned items must be unworn, undamaged, and in their original packaging so they can be resold.
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Exceptions: Certain items are excluded from return, including:
- Hygiene products such as underwear, bras, tights, and cosmetics
- Custom-made or personalized products
- Items that cannot be returned due to their nature
Order Cancellation
- Cancellation Period: You can cancel your order within 6 hour of placing it. After this period, cancellation is no longer possible.
Return Process
- Return Request: Send an email to customer service to request a return. Provide your contact information, order number, and include clear photos or videos of any defects or damage.
- Return Shipment: Once your return is approved, you will receive instructions on how to return the items. Ensure that the items are returned in perfect condition and meet all the return conditions.
- Shipping Costs: Customers are responsible for return shipping costs, which will not be refunded. Please note that our warehouse is located in Asia, so be aware of potential international shipping costs.
- Track and Trace: When returning a product, a track and trace number is mandatory. Without a valid track and trace number, the return will be considered invalid and cannot be processed.
- Proof of Shipment: Don’t forget to send us proof of shipment via email, preferably by replying to the previous email contact.
Damaged Products
If a product is damaged upon receipt, we will offer you a free replacement. Please make sure to submit photo or video evidence clearly showing the damage.
Refund
Refunds for returned items will be processed within 2-5 business days after the returned items are received by the supplier.
Important Notes
- To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
- We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
- All returns are sent to our central warehouse in Asia at the customer’s expense.
Notes
- We are not responsible for incorrect addresses or issues during the shipping process.
- We reserve the right not to issue a refund if the return conditions are not met.
- Please note that, if applicable, your items may need to be returned to one of our warehouses, which may be located abroad depending on where the item is in stock.